Privacy Policy
Effective Date: 01.06.2026
Last Updated: 17.06.2026
Xemex Wellness ("Xemex Wellness", "we", "our", or "us") is the owner and operator of the website www.xemexwellness.com and its associated digital platforms.
At Xemex Wellness, we are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, website visitors, and users ("you" or "your"). We recognize the importance of responsible data stewardship and are dedicated to maintaining the highest standards of transparency and data protection.
This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you access our Website, purchase products, communicate with us, or otherwise interact with our services.
By accessing or using the Website, you acknowledge and expressly consent to the practices described in this Privacy Policy.
1. SCOPE AND APPLICABILITY
This Privacy Policy applies to:
• Visitors browsing the Website
• Customers purchasing products online
• Individuals creating and managing user accounts
• Users interacting with customer support services
• Marketing subscribers and participants in promotional campaigns
This Privacy Policy does not apply to offline data collection activities or to third-party websites, applications, or services that are not owned or controlled by Xemex Wellness.
2. TYPES OF INFORMATION WE COLLECT
2.1 Personal Information
Personal Information refers to information that identifies, relates to, describes, or can reasonably be associated with an individual, including but not limited to:
• Full name
• Email address
• Mobile number
• Billing and shipping address
• Gender and age (where voluntarily provided)
• Account login credentials
• Order history and transaction information
• Customer service communications and correspondence
2.2 Sensitive Personal Data (as applicable)
In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we may collect limited categories of sensitive personal information, including:
• Payment instrument details (processed securely through authorized third-party payment gateways)
• Bank account or digital wallet information (tokenized and/or masked)
Important: Xemex Wellness does not store complete debit card, credit card, or payment card details on its servers.
2.3 Automatically Collected Information
When you access or interact with the Website, certain information may be collected automatically, including:
• IP address
• Browser type and version
• Device identifiers
• Operating system information
• Date and time of access
• Pages viewed and browsing behaviour
• Referral URLs and traffic sources
This information is collected for analytics, operational efficiency, fraud prevention, security monitoring, and Website optimization purposes.
2.4 Cookies and Tracking Technologies
We use cookies, pixels, SDKs, and similar technologies to:
• Enable essential Website functionality
• Remember user preferences and settings
• Analyse Website traffic and user interactions
• Deliver relevant and personalized advertisements
• Measure marketing and campaign effectiveness
You may choose to disable cookies through your browser settings. However, doing so may affect the functionality and performance of certain Website features.
3. PURPOSE OF DATA COLLECTION AND PROCESSING
We collect and process personal information solely for legitimate business and legal purposes.
3.1 Transactional Purposes
• Processing orders and payments
• Coordinating shipping and delivery services
• Issuing order confirmations and invoices
• Managing returns, replacements, and refunds
3.2 Account Management
• Creating and maintaining user accounts
• User authentication and security verification
• Managing account preferences and order history
3.3 Customer Engagement
• Responding to inquiries, requests, and complaints
• Providing post-purchase customer support
• Conducting customer satisfaction and service quality surveys
3.4 Marketing and Communication
• Promotional emails, SMS, and WhatsApp communications
• Product launches, updates, and special offers (subject to applicable consent requirements)
• Abandoned cart reminders and transactional notifications
You may opt out of marketing communications at any time by following the unsubscribe instructions provided in such communications.
3.5 Legal and Regulatory Compliance
• Fraud detection, prevention, and investigation
• Compliance with applicable laws and regulations
• Enforcement of contractual and legal rights
• Internal audits and record-keeping obligations
4. LEGAL BASIS FOR PROCESSING
We process personal information on one or more of the following lawful grounds:
• Your explicit consent
• Performance of a contractual obligation
• Compliance with legal and regulatory obligations
• Legitimate business interests
• Protection of vital interests
5. DISCLOSURE OF INFORMATION
Xemex Wellness does not sell, lease, or rent personal information to third parties.
Information may be shared only under the circumstances described below.
5.1 Service Providers
We may share information with trusted third-party service providers, including:
• Payment gateway providers
• Courier and logistics partners
• Email, SMS, and CRM service providers
• Cloud hosting and IT infrastructure providers
• Analytics and marketing technology partners
All service providers are subject to contractual confidentiality and data protection obligations.
5.2 Legal Authorities
We may disclose information where required by:
• Law enforcement agencies
• Courts or judicial authorities
• Government departments and regulators
• Statutory or legal obligations
5.3 Business Transfers
In the event of a merger, acquisition, corporate restructuring, investment transaction, or sale of assets, personal information may be transferred as part of the business assets, subject to appropriate confidentiality and security safeguards.
6. DATA STORAGE AND RETENTION
• Personal information is stored on secure servers located in India and/or other jurisdictions.
• Information is retained only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.
• Upon expiry of the applicable retention period, information is securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.
7. DATA SECURITY MEASURES
Xemex Wellness maintains reasonable and appropriate security practices designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Our security measures include:
• SSL encryption protocols
• Secure hosting infrastructure
• Role-based access controls
• Periodic vulnerability assessments
• Internal data protection and information security procedures
While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure. Users acknowledge and accept this inherent limitation of technology.
8. USER RIGHTS AND CHOICES
Subject to applicable law, you may have the right to:
• Access your personal information
• Request correction or updating of information
• Withdraw previously granted consent
• Request deletion of personal information
• Opt out of marketing and promotional communications
Requests may be submitted using the contact information provided below.
9. INTERNATIONAL DATA TRANSFERS
Personal information may be transferred to, stored, or processed in jurisdictions outside India where our service providers, technology partners, or operational support providers maintain facilities.
Such transfers are undertaken with appropriate safeguards and protections consistent with applicable legal requirements.
10. CHILDREN’S PRIVACY
The Website is not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from minors. If we become aware that information relating to a minor has been collected, appropriate steps will be taken to delete such information promptly.
11. THIRD-PARTY LINKS
The Website may contain links to third-party websites or services for your convenience.
Xemex Wellness does not control and is not responsible for the privacy practices, policies, or content of such third-party platforms. Users are encouraged to review the privacy policies of any external websites they visit.
12. POLICY UPDATES
Xemex Wellness reserves the right to modify, amend, or update this Privacy Policy at any time.
Any revisions will be posted on this page together with an updated "Last Updated" date.
Your continued use of the Website following publication of changes constitutes your acceptance of the revised Privacy Policy.
13. GRIEVANCE OFFICER & CONTACT DETAILS
In accordance with the Information Technology Act, 2000, the designated Grievance Officer details are provided below:
Grievance Officer: Immanuvel Britto
Email: info@xemexwellness.com
Users may contact the Grievance Officer regarding any concerns, complaints, requests, or questions relating to privacy, personal information, or data protection practices.
DISCLAIMER
This Privacy Policy is intended to promote transparency regarding our data handling practices and support compliance with applicable legal requirements.
For complete legal enforceability and organization-specific implementation, consultation with qualified legal counsel is recommended.
